jillian baylor in-class writing

Heather Lynn exuded Shirky's 3 steps of sharing, cooperation and collective action in her fight against Wachovia.

Sharing - Lynn brought the issue of the $.30 charge first to Wachovia who in the beginning did not care about her out rage and did not even seem concerned. She then brought the issue to Facebook and gained supporters.

Cooperation - Through cooperation from her and her supporters Lynn gained enough backing to actually address the problem successfully with Wachovia, who decided to acknowledge her complaint.

Collective Action - Through cooperation of the masses, a whole collective action, Wachovia decided to change their policy since this issue became nationally realized through Lynn's efforts.