The situation of Lynns problem with Wachovia shows a perfect example of Shirky's three steps. Those three steps being sharing, cooperation, and collective action are all seen in her use of the internet as a way to reach out.
By posting her argument on a facebook group page she was able to get her story out to many people and allow them to share it with others throughout the social networking site. As it got bigger and bigger the cooperation spread the story on to other sites and was able to gain major support. With all of these people feeling the same about the issue they were able to collectively act as a force to get the changes they wanted. In the end if Wachovia had not made new policies then they would have lost many valuable customers.
This is a great example of how people are able to work together much easier now with social networking groups than ever before.
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